Shipping & Returns Policy

International shipping worldwide

POLÍTICA DE ENVÍOS:

Envío gratis:
A toda España excepto Canarias para pedidos a partir de 69 euros.

Shipments of less than 89 euros, shipping costs to Spain, except Canary Islands: 4,90€

Approximate delivery times:

· 24 a 48h: España península

· 3-7 working days: Ceuta and Melilla, rest of Europe, Luxembourg, United Kingdom and Switzerland.

· 5-7 working days: Canary Islands and International


For Inquiries
:

whatsapp or call: 640.13.55.82

email: Hola@babbaki.com

 

ANDREA PÉREZ-MAS GONZÁLEZ, responsible for the website WWW.BABBAKI.COM, hereinafter RESPONSIBLE, makes the following information available to users

In periods of high volume of work and holidays there may be delays in delivery times. The RESPONSIBLE is not responsible for the delay.

Order tracking information:
Once the order has been shipped, the shipping companies will send you a confirmation email with a link to track the order.


The RESPONSIBLE is responsible for the package until it leaves our offices. From that moment on, it is the courier companies that are responsible for the package and the shipment. For our part, we will facilitate the management of any incident.

Shipping Restrictions:
Please make sure that the address and details provided in the shipment are correct. We do not deliver to PO Boxes.

Shipping address: If you have placed your order by providing an incorrect shipping address, please contact us as soon as possible and we will try to solve the error. Please note that once processed, orders cannot be modified or cancelled.

The RESPONSIBLE is not responsible for incidents with the delivery address provided.


ONLINE RETURN POLICY:

Guarantee:

The Warranty of ANDREA PÉREZ-MAS GONZÁLEZ does not cover defects

caused by improper use by the customer, specifically does not cover:

  • Damage due to loss or theft.
  • Wear and tear caused by improper use, lack of care (chlorine, saltpeter, alcohol, perfumes) or accidents.”

On our website we will only accept discount or / or promotional codes authorized by the RESPONSIBLE.

The RESPONSIBLE will not make effective any guarantee right that is not accompanied by the purchase receipt or order number.

Returns and exchanges:
If you are not satisfied with your purchase, you can return it or make an exchange within 14 calendar days from the day of receipt.

To process the return:
• Write us an email to hola@babbaki.com with the reason for the return, indicating your order number and the item (s) you want to return.

• Include in your shipment its original packaging

• Garments must bear their label, along with accessories if the garment wears them, and may not be used, cleaned or damaged in any way.

• The RESPONSIBLE will proceed to make the refund within 14 calendar days from the date of receipt. The money will be refunded by the same payment method with which the purchase was made, or by means of a discount coupon that you can apply on our website.

Instructions for exchanges and returns:
• The products must be shipped in perfect condition, with their original box and bag.

Returns must be sent to our offices under the responsibility and cost of the buyer. The customer must ensure that the package arrives at our office without suffering any damage or loss. The RESPONSIBLE. is not responsible for the loss or loss of packages during shipping.

• The changes must send an email to hola@babbaki.com indicating which product and for which you want to change it and we will send you a delivery with collection, whose cost is € 4.90 in shipments to the peninsula (the rest consult) and must be paid before sending the new product by bank transfer, PayPal or Bizum. The same transport company will deliver the new product and you must deliver the one you want to return in its original packaging and with its labels.

• For any exchange or return with gift ticket, a coupon will be issued for the total amount of the returned products. This coupon can be redeemed on our website and has no expiration date.


The currency listed on babbaki.amwp.es is in EURO. The bank that has issued their credit card determines the exact exchange rate that the customer will have to pay.

The RESPONSIBLE will reserve the right to withhold the refund until the product has been received.