Refund policy

BABBAKI’s goal is to ensure the full satisfaction of its customers.
If you are not completely satisfied with your purchase, you may return your item(s) or request an exchange within 14 calendar days from the day of receipt.

To process a return or exchange, you can schedule a pickup through the following link: https://go.ifreturns.com/es/babbaki

For any issues or questions regarding the pickup, please send an email to returns@ifreturns.com  or contact us hola@babbaki.com or whatsappa : +34 640 135 582 (Monday to Friday, 10:00–19:00)

Once the return package has arrived at BABBAKI, the purchase amount minus the pickup fee will be refunded, and you will receive a confirmation email.

BABBAKI does not cover customs fees. The customer must pay them in advance. If unpaid, the amount will be deducted from the refund.

If the customer wishes to return the package using their own shipping method, they may do so provided that the shipment is sent by registered mail and that we have been informed in advance by email of their intention to return the item.

The package must be sent to the following address:
c/ Alt de gironella 12, 08017, barcelona

We are not responsible for returns sent without prior notice or without a tracking number.

Items with discounts of 40% or more are eligible for exchange only. In case of return, a store credit will be issued for the same amount, with no expiration date.

In-store Returns:
Returns are also accepted in person at our Barcelona store: c/ Alt de Gironella 12.

 

General Information

Batik & Co SCP, the operator of WWW.BABBAKI.COM, hereafter referred to as THE OPERATOR, provides users with the following information:

• During periods of high demand or holidays, delivery times may be delayed.

• THE OPERATOR is not responsible for late deliveries.